Course
Content
Module 1:
Understanding team fundamentals:
-Topic A: Team
fundamentals.
-Topic B: Team
member roles.
-Topic C: Team
goals.
-Topic D:
working together.
Module 2:
Communicating in teams:
-Topic A: Team
communication.
-Topic B:
Elements of communication.
-Topic C:
Supportive, effective communication.
Module 3:
Nonverbal communication and active listening:
-Topic A:
Nonverbal communication.
-Topic B:
Active listening.
-Topic C:
Response to input.
Module 4:
Conflict:
-Topic A:
Identifying conflict.
-Topic B:
Nature of conflict.
-Topic C:
Power.
Module 5:
Resolving and handling conflict:
-Topic A:
Resolving conflict.
-Topic B:
handling conflict.
-Topic C:
Conflict resolution styles.
Module 6:
Making a decision:
-Topic A:
collective decisions.
-Topic B: team
decisions.
-Topic C:
decision making methods.
Module 7:
Consensus:
-Topic A:
Consensus process.
-Topic B:
Consensus challenges.
Who
should attend?
Managers and employees who want to develop
and improve working in teams to get best outcome and achieve
planned goals.
Course requirement
Personal Computer – Microsoft PowerPoint –
Screen - Speakers
Course Objectives
ü
Improve their teamwork skills.
ü
Improve their team communication skills.
ü
Learn how to resolve conflict in teams.
ü
Learn how to make effective team decisions.
Total Hours
27 hours
Course price
L.E.399
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