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Course Content
Module 1:
Communication styles and methods
-Communication styles.
-Verbal and nonverbal
communication.
Module 2:
First impression and
building rapport
- The importance of first impression.
- Communicating to build rapport.
- Building positive relationships
Module 3:
Building relationships through feedback
- Importance of providing
feedback.
- Providing feedback.
Module 4:
Supervisors
- Understanding supervisor
styles.
- Handling human
resource issues.
Module 5: Colleagues and
subordinates
- Communicating with colleagues
- Communicating with subordinates
Module 6:
Customers and vendors
- Communicating with customers
- Communicating with vendors
Module 7:
Organizational culture
- Understanding organizational cultures
- Cultural networks
- Managing physical culture
- Managing emotional culture
Who should attend?
This course is designed for all public safety
personnel who may have a responsibility to communicate with
the public, other agencies, organizations or departments or
the news media and wish to do so in an effective and
professional manner.
Course requirement
Personal Computer – Microsoft PowerPoint –
Screen – Speakers
Course Objectives
ü
Identify the elements that influence first impressions,
build rapport and establish credibility with others, and
build positive relationships.
ü
Use
paraphrasing effectively and provide positive and
constructive feedback in a business setting.
ü
Identify the types of ineffective supervisors and use
different techniques to deal with them, and identify the
steps necessary to prepare for negotiating a raise and to
resign a job
ü
Identify the guidelines for communicating with colleagues,
take appropriate steps to apologize to a subordinate, and
use appropriate tactics to refuse a subordinate's request.
ü
Respond
to customer's complaints and identify a proper way to reject
a vendor's contract without rejecting the vendor
ü
Determine the nature of an organization's culture, use the
cultural network to your advantage and identify the
characteristics of the roles exhibited in a cultural
network, select the elements of physical culture that affect
interpersonal communication, and identify the ways in which
managers can build a positive culture.
Total Hours
24 hours
Course price
L.E.349
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